Terms of service

Terms of Service

Last Updated: 12 January 2026

Your Consumer Rights Under Australian Law

IMPORTANT: You have rights under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by this agreement.

Our Products Come with Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • A repair or replacement if goods fail to be of acceptable quality (and the failure does not amount to a major failure)

Nothing in these Terms limits your rights under the Australian Consumer Law.

For more information about your consumer rights, visit the ACCC website: www.accc.gov.au

1. Overview & Agreement

Welcome to Cotton & Blue Denim (CNBD). By using our website (www.cnbd.shop) and purchasing our products, you agree to these Terms of Service.

Who We Are:

  • Cotton & Blue Denim 3/36 Merri Concourse, Campbellfield, VIC 3061, Australia
  • ABN: 70 643 644 348
  • Email: contact@cnbd.com.au

What These Terms Cover:

These Terms govern your use of our website, your purchases, and our relationship with you as a customer.

Age Requirement:

You must be at least 18 years old to make purchases. By using our site, you confirm you meet this requirement.

2. Your Account

To place orders, you may need to create an account. (Optional) You agree to:

  • Provide accurate, current information
  • Keep your password secure
  • Not share your account with others
  • Notify us immediately of any unauthorized use

You are responsible for all activity under your account.

3. Product Information

We strive to display our products accurately. However:

  • Colors may vary due to your screen settings
  • Product descriptions are subject to change
  • We reserve the right to limit quantities or discontinue products

Consumer Guarantee:

Despite the above, our products must still match their description and be of acceptable quality under ACL.

4. Orders & Payments {#orders}

How Orders Work

  1. You place an order - This is your offer to purchase
  2. We review and accept - Your order is confirmed when we send a confirmation email
  3. We process payment - Payment must clear before we ship
  4. We fulfill your order - Items are packed and dispatched

Order Acceptance

We reserve the right to accept or decline orders for reasons including:

  • Payment issues
  • Product availability
  • Suspected fraud
  • Pricing errors

If we cannot fulfill your order, we will notify you and refund any payment received.

Pricing

  • Prices are in Australian Dollars (AUD) (For client in Australia only)
  • Prices for rest of the world will be displayed based on their region setting. 
  • Prices include GST where applicable
  • Shipping costs are calculated at checkout - "Free Shipping on all orders Australia Wide"
  • We reserve the right to correct pricing errors

Payment

You agree to:

  • Provide valid payment information
  • Ensure sufficient funds are available
  • Pay all charges including taxes and shipping

Accepted Payment Methods:

Credit card, debit card, PayPal (processed securely via Shopify Payments)

5. Shipping & Delivery {#shipping}

Shipping Policy

  • Free shipping Australia-wide on all orders
  • Standard delivery: 5-7 business days (metro areas), 7-10 business days (regional)
  • Carriers: Australia Post, CouriersPlease
  • Tracking: Provided via email once dispatched
  • Fulfillment time: within 1- 2 business days

Delivery Delays

While we aim to meet delivery estimates, we are not liable for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather or natural disasters
  • Events beyond our control

Risk of Loss: Once we hand your order to the carrier, risk of loss transfers to you.

ACL Note: If goods are damaged in transit or never arrive, you may have rights under ACL consumer guarantees.

6. Returns, Refunds & Consumer Guarantees {#returns}

Your Statutory Rights (ACL)

If goods are faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law, including:

  • Repair, replacement, or refund (depending on the issue)
  • Compensation for damages and losses

These rights apply regardless of our voluntary return policy.

Our Voluntary Return Policy (Change of Mind)

For non-faulty goods, we offer:

  • 30-day change of mind returns
  • Items must be unworn, unwashed, with tags attached
  • Customer pays return shipping
  • Refund issued once items are received and inspected

Full details: See our Refund Policy

Important: Change of mind returns are a voluntary service and do not affect your ACL rights for faulty goods.

7. Consumer Guarantees - What You're Entitled To

Under the Australian Consumer Law, our products must:

  • Be of acceptable quality
  • Match the description we provide
  • Be fit for any purpose you tell us about
  • Match any sample or demonstration model

If we fail to meet these guarantees, you can choose:

  • Major failure: Refund or replacement
  • Minor failure: Repair or replacement (our choice)

How to Make a Claim:

Email contact@cnbd.com.au with your order number, photos of the issue, and a description of the problem. We will respond within 2 business days.

8. Intellectual Property

All content on our website (images, text, logos, designs) is owned by CNBD or our licensors and protected by Australian and international intellectual property laws.

You May:

  • Browse and shop for personal use
  • Share product links on social media

You May Not:

  • Copy, reproduce, or distribute our content
  • Use our images or descriptions for commercial purposes
  • Scrape or data mine our website

9. Privacy & Data Protection

We collect and use your personal information in accordance with:

  • Our Privacy Policy
  • The Australian Privacy Act 1988
  • The Australian Privacy Principles (APPs)

By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

Shopify: Our website is powered by Shopify, which also collects certain data. See Shopify's Privacy Policy for details.

10. Third-Party Links & Tools

Our website may link to third-party sites (social media, payment gateways). We are not responsible for:

  • The content or accuracy of third-party sites
  • Your interactions with third parties
  • Third-party privacy practices

Use third-party sites at your own risk.

11. Limitation of Liability

For Australian Customers: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

To the extent permitted by law, we are not liable for:

  • Indirect or consequential losses
  • Lost profits or revenue
  • Loss of data
  • Delays or failures caused by events beyond our control

Maximum Liability: Where liability cannot be excluded, our liability is limited to (at our option):

  • Resupply of goods or services
  • Payment of the cost of resupply

12. Indemnification

You agree to indemnify and hold harmless CNBD, Shopify, and our affiliates from any claims, damages, or losses arising from:

  • Your breach of these Terms
  • Your violation of any law
  • Your misuse of our website or products

13. Prohibited Uses

You may not use our website to:

  • Violate any Australian or international laws
  • Infringe intellectual property rights
  • Transmit viruses or malicious code
  • Harass, abuse, or harm others
  • Engage in fraudulent activity
  • Scrape, data mine, or use automated tools
  • Resell products for commercial purposes without authorization

We reserve the right to suspend or terminate your account for violations.

14. Termination

We may terminate your access to our website at any time for:

  • Breach of these Terms
  • Fraudulent activity
  • Any reason at our discretion

Upon termination:

  • You remain liable for any outstanding payments
  • Sections on intellectual property, liability, and indemnification survive

15. Governing Law & Disputes {#governing-law}

For Australian Customers: These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the Victorian courts.

Dispute Resolution:Before taking legal action, please contact us at contact@cnbd.com.au to resolve the issue. We aim to respond within 5 business days.

ACCC Complaints:If you believe we have breached the Australian Consumer Law, you can lodge a complaint with the ACCC: www.accc.gov.au

16. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new "Last Updated" date.

Material changes will be notified via email (if you have an account) or a prominent notice on our website.

Continued use of our website after changes constitutes acceptance.

17. General Provisions

Severability

If any part of these Terms is found to be unenforceable, the remaining provisions remain in effect.

Waiver

Our failure to enforce any right does not waive that right.

Assignment

You cannot transfer these Terms. We may transfer our rights and obligations to another entity.

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and CNBD.

18. Contact Us {#contact}

Questions about these Terms?Email: contact@cnbd.com.auPhone: [Insert phone number]Address: 3/36 Merri Concourse, Campbellfield, VIC 3061, Australia

Business Hours: Monday-Friday, 9am-5pm AEST

End of Terms of Service